ITS Service Technician - Illinois

Department: Field Services

Position: ITS Service Technician – Illinois

Location: Illinois

Job #: FS-IL0919

Who we are

IRD is an Intelligent Transportation Systems (ITS) company and a world leader in the highway traffic management and in-vehicle systems solutions industry, specializing in traffic data collection, weight enforcement, commercial vehicle operations, toll, and safety. Over the past 39 years, IRD has diversified both from a market and geographical perspective. IRD Systems are designed and built by a multidisciplinary, customer-focused team which fuses core IRD technology with integrated computing and communications technologies.

Join our growing team!! IRD is currently looking to add an ITS Service Technician to our Central USA region with the ability to travel throughout Illinois and surrounding areas as needed. Under the direction, the Field Service Manager, the ITS Service Technician is responsible for installing and repairing Intelligent Transportation Systems (ITS) installations for various end-users.

DUTIES & RESPONSIBILITIES

  • Provide unparalleled customer service excellence
  • Adhere to Corporate safety and quality policies
  • Maintain company vehicles to ensure excellent working condition, cleanliness and adhere to regular maintenance schedule
  • Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
  • Maintain client relations by communicating with and training customers on the use of IRD deployed systems
  • Provide accurate and detailed record-keeping for service work performed, in IRD’s standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool)
  • Assist in the installation and integration of new and replacement equipment as required
  • Supervision of in-road and roadside civil construction activities
  • Supervise subcontractors to ensure installations, repairs and service are performed in accordance with IRD standards
  • Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menus
  • Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.
  • Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc) to resolve any technical, design or functional issues.

 

SKILLS & ABILITIES

  • General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment
  • Ability to work with Microsoft Office (Excel, Word, Outlook, etc.)
  • Excellent work record of self-motivation, judgment, productivity, and safety
  • Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrenches
  • Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade
  • Ability to work with minimal supervision in a demanding environment
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Self-motivated with good organization and time management skill
  • Ability to lift 65 lbs
  • Work outdoors for extended periods of time

 

QUALIFICATIONS

  • Related Experience is an asset
  • Possess formal training, education in electronics technology or equivalent experience
  • Construction background would be considered an asset
  • Must possess a valid passport and be able to travel throughout the region
  • A valid Drivers’ License and a clean driving record is required as a condition of employment
  • Required to pass a DOT Medical exam bi-annually

 

Please indicate position ‘FS-IL0919’in your cover letter and subject line.

IRD is an Equal Opportunity Employer.

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