Operations Support Clerk - 12 Month Term

Operations Support Clerk - Term Position

Department: Project Management

Location : IRD Corporate Office 702-43rd Street East Saskatoon, SK

Job #: PMO-1017

Who we are

IRD is an Intelligent Transportation Systems (ITS) company and a world leader in the highway traffic management and in-vehicle systems solutions industry, specializing in traffic data collection, weight enforcement, commercial vehicle operations, toll, and safety. Over the past 35 years, IRD has diversified both from a markets and geographical perspective. IRD Systems are designed and built by a multidisciplinary, customer-focused team which fuses core IRD technology with integrated computing and communications technologies.

What does it mean to be an Operations Support Clerk for IRD?

Working alongside Project Coordinators and Project Managers, field staff, and senior technical support staff, the Operations Support Clerk is responsible for timely and accurate project reporting, administration and deployment of field resources, administration and coordination of support/service tickets, and other related project administrative duties. Our Operation Support Clerks play key roles in supporting IRD's project staff to maintain our commitment to designing and building leading edge products, systems and solutions for worldwide transportation management applications for our customers.

Duties and Responsibilities

  • Efficiently and effectively align field resources with schedules and needed skills
  • Interface with Engineering, Manufacturing, Field Managers to ensure head office field staff are utilized effectively
  • Coordinate cost effective travel for field staff and other project specific travel when required
  • Assist the Field Certification & Training team to maintain field certifications
  • Managing the master installation/maintenance schedule and resource plan
  • Coordinate with Project Coordinators, Project Managers, and Engineering staff to efficiently and effectively ensure all service support requests submitted to the Technical Support Services group are prioritized, assigned, addressed and closed within required time constraints
  • Prepare and distribute periodic reports detailing service ticket status and / or develop and maintain dashboards within the project management ticketing software (JIRA)
  • Proactively communicate project and constraint information to management
  • Assist in preparing and distributing project internal and external status and site reports
  • Open and close projects in accordance with procedures
  • Coordination of project administrative duties such as time sheets, in conjunction with HR requirements, etc.
  • Management of centralized project filing systems
  • Assist in the maintenance of procedures and relevant Project Management/Project Management Office (PMO) working instructions

Qualifications

  • Administrative Diploma and/or equivalent experience
  • Previous experience in an administrative role is an asset
  • Previous experience or knowledge of scheduling projects in construction and/or maintenance environments

Please indicate position ‘PMO-1017 in your cover letter and subject line.

Please note that this advertisement is for a 12 Month Term Position

IRD is an Equal Opportunity Employer.

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